Amazon DSP & BPO Services

Streamlined Amazon DSP and BPO services for efficient delivery
and customer satisfaction.

Build & Scale Your Amazon Delivery Business with Expert Support

A Driving Force for Innovation & Growth

The Amazon Delivery Service Partner (DSP) program empowers entrepreneurs to run last-mile logistics operations with the backing of Amazon’s volume, technology, and route infrastructure. As a DSP, you oversee a fleet of drivers and vehicles — Amazon handles the package flow; you handle the execution.

 

At Excelerate Technologies LLP, we provide the tools, systems, and operational support to help you launch, manage, and grow a high-performance DSP business — efficiently, safely, and profitably.

Our End-to-End DSP Solutions

We offer a comprehensive service suite across operations, compliance, back office, fleet, and advanced logistics technology — allowing you to focus on scaling with confidence.

Back Office & Administrative Services

  • Recruitment & HR Support
    End-to-end hiring and onboarding of delivery associates, background checks, and documentation.
  • Payroll & Financial Management
    Payroll processing, bookkeeping, tax preparation, and financial oversight.
  • Insurance & Compliance
    Insurance management, license renewals, DSP compliance tracking, and vehicle documentation.
  • Vendor & Supplier Coordination
    Fuel, repairs, parts, and third-party services, managed under one system.

Operations, Dispatch & Fleet Support

  • Real-Time Route Management
    Track live routes, handle delivery exceptions, and ensure route compliance.
  • Dispatch & Performance Monitoring
    Monitor on-time deliveries, stops per hour, delivery associate productivity, and daily metrics.
  • Vehicle Maintenance Scheduling
    Preventive servicing, repair alerts, and maintenance cost tracking.
  • Fleet Efficiency Optimization
    Minimize idle time, maximize asset use, and reduce delivery cost per route.

Technology-Driven Operations with ELO

Excelerate Logistics Operation (ELO) — Our Proprietary AI-Powered Tool

ELO is an intelligent logistics management platform developed by Excelerate Technologies LLP to empower DSP operations through automation, analytics, and decision-making support.

  • AI-Driven Route Optimization
    ELO intelligently assigns and adjusts delivery routes in real-time based on traffic, volume, and performance.
  • Driver Management & Live Tracking
    See real-time driver progress, delivery milestones, and route deviations on a single dashboard.
  • Performance Dashboards & KPIs
    Monitor metrics such as delivery success rate, missed stops, on-time percentage, and more.
  • Integrated Communication & Emergency Response
    Built-in SOS tools, group messaging, and incident reporting modules.
  • Business Insights & Operational Intelligence
    Use AI-driven analytics to identify trends, improve resource allocation, and forecast future needs.

Driver Safety, Training & Retention

  • Structured Onboarding & Certification
    DSP-aligned training modules and certification for new hires.
  • Safety & Behavior Monitoring
    Live alerts for speeding, harsh braking, and distracted driving.
  • Wellness & Rest Point Planning
    Assistance in setting up rest points and scheduling shifts to reduce fatigue.
  • Driver Engagement & Retention
    Reward programs, performance incentives, and retention strategies.
 

Strategic Growth & Scaling Support

  • Territory Expansion Planning
    Evaluate market potential, new route volumes, and operational readiness.
  • Fleet Expansion & EV Transition
    Support for scaling vehicle fleets, including guidance on electric vehicle integration.
  • Operational Audits & Cost Control
    Deep dive into performance metrics, cost breakdowns, and inefficiency hotspots.
  • Redeployment & Dispute Assistance
    Help with Amazon DSP redeployment processes, lease transitions, and contractual issues.

Always in Sync with the Latest DSP Program Changes

Excelerate Technologies LLP ensures your operations are aligned with Amazon’s evolving DSP program standards and innovations:

  • Driver pay and route rate increases from Amazon’s new investments
  • AI-assisted tools and dashboards available to DSPs
  • Enhanced safety monitoring and compliance enforcement
  • Electric vehicle initiatives and charging infrastructure readiness
  • Well-being programs supporting delivery associates in demanding environments
  • Diversity and inclusion initiatives for new DSP entrants
  • Collaborative logistics models to expand coverage in rural/underserved zones

Why Excelerate Technologies LLP?

  • All-in-One DSP Enablement: Operations, technology, people, and compliance — covered.
  • ELO Platform: A unique AI logistics system tailored for DSPs, built by logistics experts.
  • Scalable & Cost-Efficient Models: Reduce operational overhead and optimize per-route cost.
  • Logistics Expertise Meets Innovation: Blend of practical fleet knowledge and tech-forward thinking.
  • Trusted by Delivery Leaders: Our systems and support help high-performance DSPs stay ahead.

HR BPO Services​

BPO Services

    • Comprehensive HR Operations Management: We handle your essential, time-consuming HR functions, including payroll processing, benefits administration, employee data management, and compliance reporting. ​
    • Reduced Costs & Enhanced Compliance: By outsourcing your HR processes, you significantly lower operational costs and gain access to advanced HR technology (HRIS). Our experts ensure you remain compliant with ever-changing labor laws and regulations, minimizing risk and allowing you to focus on your core business strategy.

Virtual Assistants​

    • Comprehensive Remote Support: We provide virtual assistants to handle all your administrative,customer service, and back-office tasks, from email and calendar management to data entry and live chat support, freeing your team to focus on core business growth.​
    • Scalable & Cost-Effective Workforce: Instantly scale your operational capacity up or down based on demand without the overhead costs of hiring in-house employees. 
Scroll to Top